Neuerungen im Siemens Support Center

Wichtige Neuerungen im Siemens Support Center – Einführung des Admin Centers

The Siemens Support Center is being expanded to include functions that are grouped under the name Admin Center. The Admin Center allows you to manage individual access to your Support Center accounts.

In this first version, the site administrator can add or remove users from a customer Support Center account completely independently. When someone requests access to a customer's Support Center account, the site administrator is asked to grant the appropriate permission. If the site administrator does not respond within a certain time frame, the Siemens Global Support Team will take care of it. The goal is to give you the ability to directly manage the visibility of your Support Center.

This is very helpful as we as a partner now have access and insight into our customer's support cases. We can ensure that users of certain products have access to the Support Center and can search the documentation and knowledge base for solutions to their questions. Setting up this self-help function in collaboration with you can reduce the number of first-line support cases. To do this, each Support Center account must have a site administrator. If no site administrator is linked to the Support Center account, the contact who receives the license will become the site administrator for the Support Center account.

If you have not yet appointed a site administrator, please contact us so that we can jointly determine the responsible site administrator.

For further information or assistance, please do not hesitate to contact us.

Your AeroFEM Team

 

 

Carla Sanchez
Marketing & Sales